New! More Ways to Pay Your Bills

Our convenient electronic bill pay service allows you to pay your utility bill anytime – safely and securely. Plus – you can go paperless to reduce paper waste and help protect the environment.

Pay online: or by phone: 855-285-9205


• You decide when to pay…schedule your payment for a specific future
date (before the due date).
• Set it and forget it – with AutoPay you’ll save time and avoid late or missed payments.
• Sign up for Pay by Text to get text notifications about your bill and
have the option to pay through text message.

• Effective January 1, 2019, phone payments will no longer be accepted at the 276-236-2131
number, but may be made using our new number: 855-285-9205.
• A service fee will apply to all phone and on-line payment transactions.
• Customers may continue to pay by mail with a check or money order, in person at the Galax
City Municipal Building, or by dropping a payment in our lockbox near the front door at 111
East Grayson St.